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Help Center

Security

Hacked account, fraud, fake sites, restrictions

Questions

7
My account may have been hacked.

Change your Itemgold password right away and sign out of all devices from security settings; renew your e-mail password too. If there are suspicious orders, payments or balance movements, open a support ticket with the date, amount and transaction details.

Security settingsOpen support workspace
There's a transaction on my account I didn't make.

Open a support ticket with the date, amount, order number and what you see; it's handled as a security priority. You will never be asked for card details, CVV, a 3D Secure code or your password.

Open a support ticket
Open support workspace
I've been scammed.

Open a support ticket with the order/listing number, payment date, amount, screenshots of the conversation and the other party's username. Instructions given outside Itemgold (passwords, codes, payments, deliveries) can't be guaranteed, but the report is still reviewed by the security team.

Open a support ticketOpen support workspace
Someone claiming to be Itemgold asked me for a code, password or payment.

Itemgold never asks for your password, SMS code, 3D Secure code, CVV or game-account password — don't share them. Report it by opening a support ticket with the sender's account, the link and a screenshot.

Open a support ticketOpen support workspace
I found a fake site or fake social media account.

Thanks for reporting it. Don't visit the suspicious link again or enter any password or payment details. Open a support ticket with the link, the username and a screenshot; the security team will review it.

Open a support ticketOpen support workspace
My account has been restricted.

Restrictions can follow security, verification, payment mismatches or usage-rule issues; detailed internal security reasons aren't disclosed. Open a support ticket with the warning text shown in the panel and, if any, your latest order number.

Open a support ticketOpen support workspace
What should I never share?

Never share your card number, CVV, 3D Secure code, Itemgold or e-mail password, game-account password, one-time verification codes or ID images in messages. If a document is needed, only the secure document area in the panel is used.

Open support workspace