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Membership7Listings & Selling7Orders8Payment8Refunds & Cancellations7Security7Other6

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Help Center

Listings & Selling

Creating listings, sale income, disputes, stores

Questions

7
How do I create a listing?

From the New listing step in the seller panel, pick a category, enter the product/account details, delivery method and price, then submit it for publishing. Drafts and live listings are managed on My listings.

New listingOpen support workspace
Why was my listing rejected or not published?

Listings can be rejected or held for review over category rules, missing details, unsuitable descriptions, missing images/proof or a security check. The reason and status are shown on My listings; complete what's missing and resubmit.

My listings
Open support workspace
I made a sale — why is the money pending?

Sale income waits until delivery confirmation, the dispute window and the security check are complete, then moves to your wallet. You can follow each sale's status on My sales.

My salesOpen support workspace
The buyer won't confirm delivery / the seller didn't deliver / I received the wrong item.

In delivery disputes keep the payment and conversation on the platform and save screenshots and delivery proof. Open a support ticket with the sale/order number and your evidence; it's tracked as a dispute.

Open a support ticketOpen support workspace
How do I withdraw my sale income, and why was my withdrawal rejected?

Withdraw the balance in your wallet from the Withdrawals page to a bank account in your own name; KYC and IBAN details must be complete before the first withdrawal. Rejections usually stem from missing/mismatched bank details, incomplete verification or a security check; the reason is shown on the request.

WithdrawalsOpen support workspace
What commission applies to listings and stores?

Commission or service fees vary by category, sales model and transaction terms; the exact rate is shown when creating a listing, in the sale summary or on the store application screen. Check the summary before confirming your price.

Open support workspace
How do I become a store, and what are the requirements?

Apply from the Store application area in the seller panel; a verified account, completed KYC, an IBAN in the account holder's name and a suitable category are expected. Company applications submit tax/authorisation documents only through the secure document area; timing depends on category checks and volume.

Store applicationOpen support workspace