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Membership7Listings & Selling7Orders8Payment8Refunds & Cancellations7Security7Other6

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Help Center

Orders

Tracking, delivery, redeeming codes, top-ups

Questions

8
Where is my order and how do I track it?

Your orders' current status, code and delivery details are on the My orders page. Your order number is there too, and in the order e-mail.

My ordersOpen support workspace
I paid but my order isn't showing.

If your bank shows the charge, please don't pay the same amount again. Open a support ticket with the amount, time, payment method and any receipt/reference; our support team will match the payment to your order.

Open a support ticket
Open support workspace
Why is my order pending?

An order can wait briefly for payment confirmation, a stock check or a security review. You can follow the stage on My orders; if it takes too long, open a support ticket with your order number.

My ordersOpen support workspace
It says delivered but I can't see the code / no e-mail arrived.

Codes are shown in the order detail on My orders as well as by e-mail; check your spam folder and the e-mail address on your account first. If it's not in the panel either, open a support ticket with your order number.

My ordersOpen support workspace
Where and how do I redeem my code?

Redeem the code only on the official redemption screen of its platform (Steam, Xbox, PlayStation, Riot, Razer Gold, etc.), and make sure the platform and region match the product page. Watch out for look-alike characters: 0/O, 1/I/l, 5/S, B/8.

My ordersOpen support workspace
I get an invalid or already-used code error.

Open a support ticket with the order number, the platform you tried it on, your account region and a screenshot of the error; our team checks the code against its usage record. For your safety, never share the full code in messages.

Open a support ticketOpen support workspace
My top-up didn't arrive, or I entered the wrong player ID / server.

Open a support ticket with the order number, game, player ID/server and a screenshot of your in-game balance. If the ID was wrong, report it before delivery completes; a completed top-up can't be guaranteed a correction or refund.

Open a support ticketOpen support workspace
I bought several items and some haven't arrived.

Some orders are delivered item by item; you can see each item's status separately on My orders. If the wait gets long, open a support ticket with the order number and the missing items.

My ordersOpen support workspace