Fake “support” messages
Accounts contacting you on Discord or by email claiming to be “ItemGold support” are scammers. Official support only writes through the on-site chat panel and never asks for passwords or codes.
SUPPORT VIA DM = FAKE
Security / scam prevention
Keep every trade inside the vault.
The dragon only guards the inside of the vault. Everyone trying to pull you off-site has a single goal: catching your loot unprotected.
Protection starts with the exact seller, payment route, delivery terms and order record — never a badge alone.
Scammers can't enter the vault — unless you open the door
Links pulling you off-site
Sellers saying “I'll sell it cheaper over there” or “skip the commission, wire me directly” are trying to pull you outside the shield. The moment you leave the site, the dragon can no longer see you.
NEVER CLICK EXTERNAL LINKS
Too-good-to-be-true prices
Nobody “urgently” sells a 425,000 TL Dragon Lore for 40,000 TL. A price far below the market is the bait itself.
TOO CHEAP = A TRAP
The 4 golden rules
Use only the stated checkout
Do not follow a seller's separate payment request. Confirm the payment provider, payee and transaction terms shown by ItemGold before continuing.
No details shared before confirmation
Never share your code, account details, or personal data outside the order panel — even if the other side claims to be the “seller” or “support”.
All communication stays on-site
Keep negotiation, delivery, and support in on-site messaging so the order record remains available if a review is needed.
Inspect before accepting
Use the inspection window and acceptance steps shown on the product or listing. Do not accept a delivery before checking that it matches the offer.
How to review an order in 3 steps
STEP 1/3
Review responsibility
Confirm the market, seller role, invoice issuer, delivery method and payment provider shown for the order.
STEP 2/3
Check the delivery
Follow the product or listing's stated delivery and inspection steps; the time window can differ by order.
STEP 3/3
Use the stated route
If delivery differs from the offer, use the order-specific dispute route and evidence requirements before the window closes.