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Membership7Listings & Selling7Orders8Payment8Refunds & Cancellations7Security7Other6

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Help Center

Membership

Sign-in, password, verification, KYC, account details

Questions

7
I can't sign in to my account.

Check your e-mail and password; copy-paste can add a leading or trailing space. If you don't remember the password, the Forgot password step on the sign-in screen sends a reset link to your registered e-mail.

Open support workspace
I'm not receiving the phone or e-mail verification code.

For SMS check your signal and that the number on your account is correct; for e-mail check the spam folder and that the address is spelled right. Use the resend option in the panel if shown; if it persists, open a support ticket with the error screen.

Open a support ticket
Open support workspace
I want to change my phone number or e-mail address.

Changes are made from account settings with a security verification. If you no longer have access to the old number or e-mail, open a support ticket for an ownership check; don't share ID documents or one-time codes in messages.

Account settingsOpen support workspace
What is KYC (identity verification) and where do I do it?

KYC is the identity check that confirms the account really belongs to you; it may be required for selling, withdrawals, store applications or security reviews. Complete it only in the Verification area of the panel; never share ID images in messages.

VerificationOpen support workspace
How long does KYC approval take, and what if it's rejected?

Timing depends on application volume and document clarity. Rejections are caused by unreadable documents, mismatched details or missing fields — resubmit according to the reason shown; if it's unclear, open a support ticket with your application date.

Open a support ticketOpen support workspace
Can I use more than one account?

Multiple accounts belonging to the same person can be restricted for security, payment-control and campaign reasons. It's better to resolve any issue on your existing account than to open a new one.

Open support workspace
I want to close my account.

Account closure is requested through a support ticket; open orders, balance, support records and legal retention requirements are checked first. Any open transaction has to be completed before closure.

Open a support ticketOpen support workspace