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Topics

Membership7Listings & Selling7Orders8Payment8Refunds & Cancellations7Security7Other6

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Help Center

Other

Invoices, coupons, campaigns, technical issues, complaints

Questions

6
Where do I find my invoice, and what if the details are wrong?

Each order's invoice is shown and downloadable on the Invoices page. If the details are wrong, open a support ticket with the order number and the correct details; corrections follow the legal period and order status.

My invoicesOpen support workspace
My coupon code isn't working.

A coupon must be within its campaign period, minimum basket amount, product scope and usage limit; the conditions are shown on My coupons. If it still fails although the conditions are met, open a support ticket with the code and basket amount.

My couponsOpen support workspace
How long does the campaign last, and why did the price change?

Campaign duration and stock follow the campaign's terms; prices can change with stock, supply and campaign status. The current price shown before you complete the order is the one that applies.

Open support workspace
The site or checkout is throwing errors / freezing.

Refresh the page and try another browser or device. If it happened during payment, check whether your bank shows a charge; if it does, don't retry. If the problem persists, open a support ticket with the page, device/browser and a screenshot.

Open a support ticketOpen support workspace
I want to make a complaint or suggestion.

Send a short description of what happened, with the order, payment, listing or user number if there is one, as a support ticket; it's tracked and answered on that ticket.

Open a support ticketOpen support workspace
I'd like a product recommendation.

Type the platform, game or budget you have in mind and ask the assistant; it narrows the catalogue down to suitable options. The quick searches on the Shopping tab are a good start too.

Open support workspace