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Help Center

Payment

Payment methods, failed payments, adding funds

Questions

8
Which payment methods can I use?

Card, wallet balance, bank transfer (EFT/FAST) and seasonal alternatives are listed at checkout; options can vary by product and security status. Any fee or commission is shown in the payment summary.

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I was charged but no order was created / payment shows as failed.

If your card shows the charge, please don't pay again; a pre-authorisation is usually released by your bank within a few days. Open a support ticket with the amount, time and only the last 4 digits of the card — never share the card number, CVV or 3D Secure code.

Open a support ticket
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My card was declined or the 3D Secure code doesn't arrive.

Card limits, online-purchase permission or your bank's security rules can block a payment; the 3D Secure code is sent by your bank via SMS/app, so check your signal and bank notifications. If your bank shows no charge, you can retry with another method.

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I made a bank transfer (EFT/FAST) and it's not showing.

Transfers are matched by amount, time, sender name and the description field. Open a support ticket with those details and your receipt; attach the receipt only in the ticket's secure document area.

Open a support ticketOpen support workspace
How do I add funds to my wallet?

Use the Add funds step on your wallet page, pick a supported method and enter the amount. Once confirmed, the balance is available for orders right away; you can follow wallet activity on the same page.

Add fundsOpen support workspace
I added funds but they haven't been credited.

Card top-ups are usually instant; bank transfers are credited after the description and receipt are checked. If it's not in your wallet activity, open a support ticket with the amount, time and payment method.

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I paid twice for the same order.

Open a support ticket with the amount, time and method of both transactions; if a duplicate payment for the order is confirmed, it's refunded or credited to your wallet.

Open a support ticketOpen support workspace
Are my card details stored, and what will you never ask me for?

Your card details are never stored in the clear at Itemgold; payments run through secure payment providers. Itemgold will never ask for your card number, CVV, 3D Secure code, password or one-time verification code.

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