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Topics

Membership7Listings & Selling7Orders8Payment8Refunds & Cancellations7Security7Other6

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Help Center

Refunds & Cancellations

Refund rules, cancelling, wrong product, refund timing

Questions

7
Can I get a refund?

For digital products a refund depends on whether the item was delivered, whether the code was viewed, and the terms on the product page. Undelivered orders can be considered; open a support ticket with your order number.

Open a support ticketOpen support workspace
I want to cancel my order.

Cancellation is possible before delivery starts; once delivery has started or the code was viewed, digital-product terms apply. Open a support ticket with your order number and the request is assessed against the delivery status.

Open a support ticket
Open support workspace
I bought the wrong product, platform or region.

If the code hasn't been delivered or viewed, an exchange/refund can be considered; viewed or used products can't be guaranteed a refund. Open a support ticket with the order number, what you bought and the correct platform/region — report it before redeeming the code.

Open a support ticketOpen support workspace
I viewed the code but didn't use it — can I get a refund?

Once a code has been viewed its security is considered passed to you, so refunds are limited. If the code doesn't work, it's reviewed first rather than refunded: open a support ticket with the order number, platform, region and the error screen.

Open a support ticketOpen support workspace
When will my refund arrive?

A refund completed on Itemgold's side reaches your bank or payment provider within a few business days; refunds to your wallet appear immediately. You can follow refund status on the Refunds page.

My refundsOpen support workspace
My order was cancelled — what happens to my money?

If a cancelled order was paid, the amount is refunded to your payment method or credited to your wallet; you can see it under wallet transactions. If it doesn't show within a few business days, open a support ticket with the order number.

Wallet transactionsOpen support workspace
Why was my refund request rejected?

Refunds are usually rejected because the product was delivered, viewed or used, or doesn't meet the product's terms. The reason is stated in your support ticket; you can reply on the same ticket to appeal.

Open a support ticketOpen support workspace