Refund policy / draft preview · 1 Aug 2026
This draft preview explains the intended ItemGold product model in plain language. Final legal entities, consumer rights, refund ownership, and jurisdiction-specific terms still require approval before launch.
Eligibility follows the exact offer, delivery state, evidence window and responsible party — not a blanket promise.
Our plain-language promise
Before you commit, the order should tell you what can be reviewed, what evidence is needed, who decides, and how an approved refund would return. The specific terms control the result.
Refund eligibility is not a single blanket promise. The product or listing must show the seller, delivery method, inspection or report window, evidence requirements, possible remedies, decision route, and refund processor before a binding purchase.
If a delivered item differs from the offer, return to the order record first. The terms repeated there are the starting point for any review.
For codes, gift cards, top-ups, and other catalogue goods, the order must identify the direct seller and invoice issuer, region or platform restrictions, delivery state, and any digital-content cancellation exception.
Whether a code was delivered, revealed, invalid, already redeemed, or restricted to another region can change the available route. The order-specific terms must explain that distinction instead of relying on a universal outcome.
For one-of-one accounts, items, and services, the listing must carry the seller role, promised delivery, inspection window, known recovery risk, evidence requirements, and dispute route into checkout and the final order.
A delayed handover, an item that differs from the listing, and an account recovered after transfer are different cases. Each needs the evidence and review path stated for that listing.
An approved refund should identify who made the decision, who processes the return, which payment method receives it, and the provider's expected processing window. ItemGold should not imply ownership of those steps before the responsible parties are validated.
A chargeback is a payment-provider process, not a substitute for the order review route. The merchant of record and payment provider shown at checkout determine who responds and which timing applies.
Payments, messages, or delivery agreements moved outside the ItemGold order flow are not part of the platform order record. ItemGold cannot attach a transaction-specific review route to an order it did not record.
Keep payment, delivery, inspection, and support inside the route shown on ItemGold so the relevant evidence stays attached to the transaction.
Responsibility map
These are disclosure requirements for the order model, not promises that every case has the same remedy.
| Case | Lane | The order should show |
|---|---|---|
| Code missing or invalid | Products | Seller, reveal state, region, report window, remedy, and processor. |
| Listing differs from the offer | Listings | Seller role, promised delivery, inspection window, evidence, and dispute route. |
| Account recovered after transfer | Listings | Recovery-risk terms, ownership evidence, report window, and decision route. |
| Change of mind | Order-specific | Applicable cancellation right or digital-content exception shown before purchase. |
| Chargeback or payment reversal | Payment-specific | Merchant of record, payment provider, responsible party, and provider timing. |
| Payment made off-site | Outside ItemGold | No ItemGold order record or transaction-specific platform review route. |
Scroll the table horizontally to see every column.
Start a review
Confirm the offer, seller, delivery state, applicable window, and route written on the order.
Save screenshots, delivery messages, codes or error states, and seller communication without sharing credentials.
Start the review from the order or the support path it names so the case keeps its transaction context.
If a refund is approved, the order should identify the processor, destination method, and expected timing.
Need the order-specific route?
Read the refund guide for the evidence checklist and next step, or use guest lookup to find the safe order summary first.
